Account Deletion
How to Delete Your Account
You can permanently delete your account from inside the AI Class Pro app. Here’s how:
Open the AI Class Pro app and sign in.
Go to the Profile tab, then tap the gear icon in the top-right corner to open Settings.
Under ACCOUNT, tap Delete Account.
Read what will be removed, then tap Delete Account and confirm.
Your account is deleted as soon as you confirm — there is no waiting period and no way to undo it. You’ll be signed out straight away.
Delete Your Account by Email
If you can’t use the app — for example you have already uninstalled it, or you no longer have the device — you can ask us to delete your account by email instead.
Write to contact@upwise.one with the subject “Delete my account”, and tell us which sign-in method you used (Apple or Google).
Because this request cannot be authenticated the way the in-app flow can, we verify that the request really comes from the account holder before we delete anything. We will reply to the email address registered on the account and ask you to confirm there; we can only act on a confirmation sent from that address. If you no longer have access to it, we may ask for details only the account holder would have, such as the order ID on your App Store or Google Play subscription receipt. If we cannot confirm who you are, we will not delete the account — we will ask you to use the in-app steps above, which prove your identity by signing you in.
Once your identity is confirmed, we delete the account within 30 days, usually much sooner, and email you when it is done. Exactly the same data is removed, and the same records are kept, as described below.
What Happens When You Delete Your Account
Deleting your account is permanent and cannot be undone. We remove:
Profile information: your name, email address, avatar, and the sign-in identities linked to your account.
Learning history: your watch progress, learning days, and the activity we use to recommend content.
Likes and saves: your liked shorts and saved tutorials.
Your Sign in with Apple authorization is revoked at the same time, so AI Class Pro no longer has access to your Apple account.
What We Keep
For accounting, tax and fraud-prevention reasons, we keep a record of your subscriptions and purchases, including the receipts and notifications we receive from the Apple App Store and Google Play. These records are no longer linked to your profile details, which have been erased.
Important: Your Subscription Is Not Cancelled
Deleting your AI Class Pro account does not cancel an active subscription bought through the Apple App Store or Google Play, and it does not refund it. To stop being charged, cancel the subscription yourself in your device’s subscription settings — before or after deleting your account.
A subscription also cannot be moved to a new account. If you sign up again later with the same Apple ID, you get a brand-new account, and your previous subscription will not apply to it.
Contact Us
If you have trouble deleting your account, or any question about your data, write to us at the address below. If your question is about an account you have already deleted, please include the order ID from your App Store or Google Play receipt — once the account is gone we have no profile details left to look it up by.
UpWise Tech Limited HK
How to Delete Your Account
You can permanently delete your account from inside the AI Class Pro app. Here’s how:
Open the AI Class Pro app and sign in.
Go to the Profile tab, then tap the gear icon in the top-right corner to open Settings.
Under ACCOUNT, tap Delete Account.
Read what will be removed, then tap Delete Account and confirm.
Your account is deleted as soon as you confirm — there is no waiting period and no way to undo it. You’ll be signed out straight away.
Delete Your Account by Email
If you can’t use the app — for example you have already uninstalled it, or you no longer have the device — you can ask us to delete your account by email instead.
Write to contact@upwise.one with the subject “Delete my account”, and tell us which sign-in method you used (Apple or Google).
Because this request cannot be authenticated the way the in-app flow can, we verify that the request really comes from the account holder before we delete anything. We will reply to the email address registered on the account and ask you to confirm there; we can only act on a confirmation sent from that address. If you no longer have access to it, we may ask for details only the account holder would have, such as the order ID on your App Store or Google Play subscription receipt. If we cannot confirm who you are, we will not delete the account — we will ask you to use the in-app steps above, which prove your identity by signing you in.
Once your identity is confirmed, we delete the account within 30 days, usually much sooner, and email you when it is done. Exactly the same data is removed, and the same records are kept, as described below.
What Happens When You Delete Your Account
Deleting your account is permanent and cannot be undone. We remove:
Profile information: your name, email address, avatar, and the sign-in identities linked to your account.
Learning history: your watch progress, learning days, and the activity we use to recommend content.
Likes and saves: your liked shorts and saved tutorials.
Your Sign in with Apple authorization is revoked at the same time, so AI Class Pro no longer has access to your Apple account.
What We Keep
For accounting, tax and fraud-prevention reasons, we keep a record of your subscriptions and purchases, including the receipts and notifications we receive from the Apple App Store and Google Play. These records are no longer linked to your profile details, which have been erased.
Important: Your Subscription Is Not Cancelled
Deleting your AI Class Pro account does not cancel an active subscription bought through the Apple App Store or Google Play, and it does not refund it. To stop being charged, cancel the subscription yourself in your device’s subscription settings — before or after deleting your account.
A subscription also cannot be moved to a new account. If you sign up again later with the same Apple ID, you get a brand-new account, and your previous subscription will not apply to it.
Contact Us
If you have trouble deleting your account, or any question about your data, write to us at the address below. If your question is about an account you have already deleted, please include the order ID from your App Store or Google Play receipt — once the account is gone we have no profile details left to look it up by.
UpWise Tech Limited HK
How to Delete Your Account
You can permanently delete your account from inside the AI Class Pro app. Here’s how:
Open the AI Class Pro app and sign in.
Go to the Profile tab, then tap the gear icon in the top-right corner to open Settings.
Under ACCOUNT, tap Delete Account.
Read what will be removed, then tap Delete Account and confirm.
Your account is deleted as soon as you confirm — there is no waiting period and no way to undo it. You’ll be signed out straight away.
Delete Your Account by Email
If you can’t use the app — for example you have already uninstalled it, or you no longer have the device — you can ask us to delete your account by email instead.
Write to contact@upwise.one with the subject “Delete my account”, and tell us which sign-in method you used (Apple or Google).
Because this request cannot be authenticated the way the in-app flow can, we verify that the request really comes from the account holder before we delete anything. We will reply to the email address registered on the account and ask you to confirm there; we can only act on a confirmation sent from that address. If you no longer have access to it, we may ask for details only the account holder would have, such as the order ID on your App Store or Google Play subscription receipt. If we cannot confirm who you are, we will not delete the account — we will ask you to use the in-app steps above, which prove your identity by signing you in.
Once your identity is confirmed, we delete the account within 30 days, usually much sooner, and email you when it is done. Exactly the same data is removed, and the same records are kept, as described below.
What Happens When You Delete Your Account
Deleting your account is permanent and cannot be undone. We remove:
Profile information: your name, email address, avatar, and the sign-in identities linked to your account.
Learning history: your watch progress, learning days, and the activity we use to recommend content.
Likes and saves: your liked shorts and saved tutorials.
Your Sign in with Apple authorization is revoked at the same time, so AI Class Pro no longer has access to your Apple account.
What We Keep
For accounting, tax and fraud-prevention reasons, we keep a record of your subscriptions and purchases, including the receipts and notifications we receive from the Apple App Store and Google Play. These records are no longer linked to your profile details, which have been erased.
Important: Your Subscription Is Not Cancelled
Deleting your AI Class Pro account does not cancel an active subscription bought through the Apple App Store or Google Play, and it does not refund it. To stop being charged, cancel the subscription yourself in your device’s subscription settings — before or after deleting your account.
A subscription also cannot be moved to a new account. If you sign up again later with the same Apple ID, you get a brand-new account, and your previous subscription will not apply to it.
Contact Us
If you have trouble deleting your account, or any question about your data, write to us at the address below. If your question is about an account you have already deleted, please include the order ID from your App Store or Google Play receipt — once the account is gone we have no profile details left to look it up by.
UpWise Tech Limited HK